FrecciaFAQ

Select a product range to visualize available FAQ:

Totale FAQ disponibili: 12

Why is my Koralia noisy?

There are several possible causes of a noisy Koralia.  First check and make sure that the black and white washers are still in the unit.  The black washer fits down inside the motor chamber.  The white washer sits on the backside of the impeller.  Make sure the shaft is clean, smooth and straight.  It should not be attached to the impeller.  Make sure the impeller is attached to its magnet and that the blades are undamaged.  Finally, make sure that the front cover is installed correctly.

Which Koralia are safe to use on Wavemakers and Timers?

While the original Koralias 1, 2, 3 and 4 are not designed for use on wavemakers, there are some models of Koralias that are designed for such operation. The Koralia Evolutions, Koralia Magnums and Koralia Nanos are all designed to operate either continuously or on wavetimers.

Why is my Koralia Nano not moving water?

There are 3 possible causes of reduced waterflow from the Koralia Nano.

  1. The impeller maybe stuck to the shaft.  In this case, simply clean the shaft and impeller.
  2. The impeller may have separated bewteen the magnet and the blades.  If this occured, then you need to get a replacement impeller.
  3. The motor is damaged.  In this case, you need to contact hydor customer service to see if you have a warranty claim.

What is the warranty on my Hydor product?

All Hydor products come with a 2 year manufacturer warranty.  If you have a warranty issue, then you need to contact Hydor Customer Service.

Why is my Koralia Magnum impeller not spinning?

The Koralia Magnum impeller rides on 2 bushings.  If the bushings are stuck to the magnetic shaft, then the impeller will not spin. Unplug the unit and remove the impeller to clean the bushings. One is located near the top on the impeller and is hidden by the black wing. The second contacts the bottom of the magnet.  Once the bushings are clean, reinstall everything and plugg the unit back in.

Why does my Magnum Koralia make 3 little noises but won't start when I plug it in?

The magnum Koralia has a safety feature that prevents the unit from powering up when the impeller is impeeded. You need to unplug the unit, clear teh obstruction and plug the unit back in.

Are the Koralia Evolution pumps safe on wavemakers and timers?

Yes.  The Koralia Evolutions are designed for use on wavemakers.

Are the Koralia Nanos safe for use on wavemakers?

Yes. Like the Koralia Evolutions and Magnums, the Koralia Nano 240 and 425 are designed to handle operation on wavemakers and timers.

Why is my Koralia Evolution running in reverse?

There are several possible causes of reversal in the Koralia Evolution.

  1. The bushing that sits inside the black wing of the impeller may have slipped down. If this has occured, simply push the bushing back into place.
  2. The front cover maybe damaged.
  3. The rubber bumper on the inside of the front cover maybe missing or damaged.If you cannot diagnose the cause on your own, feel free to contact Hydor Customer Service for assistance.

Is it normal to hear a click when the Koralia Evolution starts-up?

Yes. You may hear a slight clicking sound when the Koralia Evolution starts-up. This is caused by the impeller resetting itself by hitting the rubber bumper on the inside of the front cover. Removal of the bumper will prevent this noise but, without the bumper the Koralia Evolution can run in reverse.

Where can I get a copy of my instruction manual?

There are PDF copies of all the instruciton manuals of all the products made by Hydor available at Hydor.com.

Why is my Ario not producing bubbles?

There are a few things to check that could cause the Ario to stop producing bubbles.Make sure the airline is above the water level and that there is not a blockage of the line.  Also make sure the black connection point for the airline is clean and clear.Make sure there is not an obstruction to the impeller.  Sand and really small gravel may make it into the impeller and jam it up. Clear any obstructions. Make sure the shaft is clean, straight and smooth.  It should not be attached to the impeller.  They should be to seperate pieces. Make sure that the impeller is undamamged.  The magnet should be attached to the bottom of the impeller blades. If the impeller has seperated inside the warranty period, contact Hydor USA Customer Service for a replacement.If after checking all of the above, then the issue is probably with the motor. If this is the case and the unit is within the warranty period, then you need to contact Hydor USA Customer Service.