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Ho appena acquistato la pompa di movimentazione Koralia Nano per il mio acquario. Mentre inserivo lo snodo nella ventosa si è tranciato dalla staffetta della pompa. Cosa posso fare ora considerato il fatto che non c'è tra i pezzi di ricambio? Dopo tanto entusiasmo per l'acquisto, ora non la posso installare. Aiutatemi.

Hi, i own two Koralia Nano 900. Both have been dead silent all along. I have them since 2 years or something and there was no noise except for a very quit muted humming. A few days ago both of them - almost at the same time - started to become annoying loud. One started to hum like hell and the other one additionally made a highfrequent "ckicking" sound. I removed both of them from the tank, put them apart and cleaned them with care. Further more i inspected the parts for any abrasion or damage. There was no damage nor any visible abrasion. Finally cleaning helped a bit. But both pumps are still annoying loud. Is there anything more i can do? Except for buying new ones? Cheers, Nikolas

Salve, ho acquistato un hydor theo 100w, lo uso per 50 litri d acqua, ma noto un malfunzionamento, e volevo ke me lo confermaste, praticamente a temperatura raggiunta o impostato a temperatura inferiore a quella dell acqua, quindi dovrebbe restare spento... continua ad accendersi e stare spento solo per pochi secondi massimo un minuto per poi restare acceso 5 - 6 ....è uscito guasto allaconfezione???grazie

Hello Belinda, we are sorry you are having trouble with one of our products. Please write to us using the contact form and don't forget to let us know which country you are writng from and a phone number so we can give you the correct support. regards, Hydor Customer Care

Hi, I'm looking after a friend's fish tank while away on holiday so I'm new to all things fish. Today I did the weekly water maintenance and now the filter won't filter. It was working fine before I started. Is the filter clogged up with debris (looks pretty dirty) or have I broken it. The air pump seems to still work. Please send me some suggestions on how to fix it. Should i get a biochemical filter for the time being so the fish don't die? Many thanks Belinda

Buonasera, per favore ci mandi i seguenti dati tramite il nostro form contatti e saremo lieti di poterle dare un'assistenza mirata: n° di lotto di produzione (numero a 3 cifre presente sull'etichetta d'argento applicata al prodotto stesso) data e luogo di acquisto suo recapito Cordialmente

idem .... ma il mio non riparte in nessun modo .....

This is how it looks/sounds: http://www.youtube.com/watch?v=xwMblgfkRxw It has +/- 2 and a half years of good use. Do you think you can still replace it ? Thanks, Jorge

Fatto come richiesto. Resto in attesa tnks

Hello, please contact our USA office at customercare.usa@hydor.com and we sill be happy to help you!