Forum » HYDOR KORALIA NANO-SKIM INTERNAL PROTEIN SKIMMER

Hello, I purchased HYDOR KORALIA NANO-SKIM INTERNAL PROTEIN SKIMMER s03201. is not working, I live in New Zealand, I spent a month just to get it, but it can not work. how can I do?Can I just buy a motor? thank you！

Sorry you are having problems with your new product. Did you check that the power supply is correct? from the product code that you state (S03201) it appears that you ordered the USA version for 110V power supply. Anyway, can you please write to customercare@hydor.com explaining exactly what is not working and maybe attaching also photos. This will allow us to help you the best way possible. thank you!