Forum » Hydor customer service is a Joke

I have contacted you on multiple occasions to sort out an issue that i am having with one of your powerheads. To date i have had no reply and have spent alot of money on this powerhead. Your customer service is an absolute joke and i am very happy to say that i will never purchase a Hydor product as long as i live. I would rather spend twice as much money on an inferior product than do business with you again. Your MD has alot to answer for. Before i purchased your product i reasearched it alot and people where on the wire between these and vortechs with magnums winning due to the initial cost. But i will be scrapping these and going with the Vortech's due to your shoddy non existant customer service.

the answer in other post...

I apologise but you could understand my frustration.