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Salve volevo avere informazioni riguardo all'introduzione dei materiali filtranti dentro il cestello del mio neo acquisto, il filtro prime 10. Nel manuale ho notato che non accenna a considerare la sequenza dei prodotti allora ho chiesto appello a voi! In alcuni forum ho letto che la sequenza è al contrario di tutti gli altri filtri dato il circolo dell'acqua dal basso verso l'alto. Allora consigliavano di introdurre prima le spugne, poi la lava e in ultimo i cannolicchi ( la sequenza è dal basso verso l'alto) Ma così facendo mi sorge un dubbio.. Se andando a togliere i cannolicchi dal cestello, ovviamente per andare a prelevare, pulire e sostituire spugne e lana, non rischio di uccidere i battere che si sn formati all'interno dei cannolicchi? ( prelevandoli, lasciandoli a secco..qualsiasi cosa che comunque prevede di toglierli dalla loro posizione abituale) Grazie!

I have a 70 litres marine aquarium and i want to use a Hydor eth 200 in-line heater.On the box of this heater i read 100 lt minimum.Will i have problems if i use this heater for my 70 litres aquarium?Thank you!

Hi; customercare@hydor.com. dont Anwer to my letter. I think, i need a other Firma with Kundenservice.

Sorry you are having problems with your new product. Did you check that the power supply is correct? from the product code that you state (S03201) it appears that you ordered the USA version for 110V power supply. Anyway, can you please write to customercare@hydor.com explaining exactly what is not working and maybe attaching also photos. This will allow us to help you the best way possible. thank you!

Hello, I purchased HYDOR KORALIA NANO-SKIM INTERNAL PROTEIN SKIMMER s03201. is not working, I live in New Zealand, I spent a month just to get it, but it can not work. how can I do?Can I just buy a motor? thank you！

Hello, please see email. Kind regards

Hello, Smartwave is an on-off pump controller with 2 different programs. You can connect one or more pumps of any kind as long as it is designed for on-off use. For Further information you can write also in German to customercare@hydor.com. Kind regards.

Buongiorno. io parlare no italienisch ich schreibe auf Deutsch. Sie schreiben, man kann jeden Timer an diese Strömerpumpen anschliessen. Was meinen Sie genau mit Timer? Schliesst das normale mechanische Zeitschaltuhren mit ein? vielen Dank für die Antwort MfG D.Kurz

hi! i,ve just bought a crystal 4 hydor filter but i´m wondering if i´m puting the filter matherials in right order. I´ve red that first layer is for mechanical and them for biologic, so i thought that the right order, acording to top entrance of water is: wool, sponge and them ceramic (i´m not usin active carbon, so i´ve removed the basket) but...i cannot understand how water flow works...entrance and exit for the water are pretty near...does the water enter by the top, goes down and later goes up again? how do i´ve to put the plastic vertical guide according to the water entrance?(i supose it guides the water somehow) Thanks indeed!!!

Hello, I am considering buying a Slim Skim Nano for my marine Biorb Life 60. How much free height does the skimmer requires above the water level? Thanks for your comments in return. Best regards, Alex